Return and Refund Policy

WHAT IS YOUR RETURN POLICY?

Given the nature of the product (a beverage), BEHY does not accept returns once an order has been shipped, except in cases where the issue is attributable to BEHY.

If your order is lost or damaged, or if any items are missing upon delivery, please notify the BEHY Beverages Inc. team immediately. We will review your request and issue a refund or reship the missing or damaged items.

We will respond to your request and explain the reasons for our decision. If we approve your request, we will send you a confirmation email. You will then receive a refund or replacement items within five business days.

Si vous recevez un colis déjà ouvert, refusez la livraison.Vous devez envoyer votre demande de remboursement dans les 48 heures suivant la livraison.

QUE DOIS-JE FAIRE SI JE NE RECOIS PAS MA COMMANDE OU SI JE CONSTATE UNE ERREUR OU UN DEFAUT AU MOMENT DE LA LIVRAISON ?

If your order is lost or damaged, or if any items are missing upon delivery, please notify the BEHY Beverages Inc. team immediately. We will review your request and either refund you or resend the missing or damaged items.

We will respond to your request and explain the reasons for our decision. If we approve your request, we will send you a confirmation email. You should then receive a refund or replacement items within five business days. If you receive an order that has already been opened, please refuse delivery.

You must submit your refund request within 48 hours of delivery.

HOW CAN I CONTACT YOU IF I HAVE ANY OTHER QUESTIONS?

You can email us at  shop@behy.ca